Lessons to be learned from the Digi episode

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Last Friday, an irate telco customer threw eggs at his telco service provider – Digi. Perhaps this could be a warning to all telcos, that customers are no longer afraid to take matters into their own hands. They will not shy away in recording their grievances and upload them in the social media.

Tough times ahead for customer service departments across the industry. You guys better buck up and be on your toes. We are watching.

Here was the news:

We all had our moments when we make a complaint to a company and all our efforts get drained to the sewage port. So, how do you get these big companies to actually hear you out?

Do what Mohd Al Iman Zakaria did! He threw eggs at Digi’s HQ in Subang!

Not that we are encouraging such act, cause it may seem a little uncivilised but hey at least it get’s the job done, right?

Probably because they refused to listen to his previous complaints, Iman decided to do was most people won’t, throwing eggs at the source of the problem like they were hand grenades.

The whole incident was even recorded and posted by the man himself. In the short clip, you can hear him shouting out loud while throwing a few eggs and at the same time scaring off some of Digi’s customers that were at the site.

Do read it more at: https://thecoverage.my/news/furious-digi-customer-throws-egg-bombs-subang-hq/

Happy new year to Digi! How inspiring…

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