Celcom is retaining more deadbeats than profits

This blog has been bombarded by a lot of comments from dissatisfied Celcom staff. Previously it was the letter that criticised Celcom’s decision to hire a foreigner to become its first ever non-Malaysian CEO, then came all sorts of criticisms against their top management (dubbed ‘the M7’), now one by one the comments are getting more frequent. ‘Something is rotten in the state of Denmark’, somebody had said that.

We suspect the rot is getting bigger.

Below is the comment from one of the readers wished to be known as ‘Inside Job’:

Kita baru je sambut Hari Wanita Antarabangsa dengan meraikan jasa ibu-ibu, isteri, adik-beradik dan rakan-rakan wanita di seluruh dunia. Macam-macam persidangan di hotel-hotel dah dibuat untuk menghargai wanita dari semua lapisan masyarakat. Pencapaian wanita memangnya penting dan wajib diraikan. Malah, sesetengah syarikat telah adakan mesyuarat khas dan sesi dialog untuk meraikan hari istimewa ini.

Salah satu dari syarikat-syarikat ini ialah Celcom, di mana mesyuarat townhall mereka telah memainkan video khas untuk meraikan kejayaan wanita dari seluruh dunia – Cayalah Celcom !!

Mula-mula kita fikir yang Celcom dah mula lakukan sesuatu yang betul. Tetapi perasaan ni cuma wujud secara singkat saja apabila kita dapati satu berita yang mengejutkan – salah seorang pemimpin kanan mereka, Azri Yahaya, telah dilanjutkan kontraknya! Berita ini datang sebagai satu kejutan kepada kita semua kerana industri telekomunikasi telah lama hangat bercakap pasal orang ni, terutamanya pasal sifatnya yang mata keranjang dan suka mempermainkan wanita.

Orang-orang yang terlibat dalam industri IT memang sudah masak dengan perangainya, sesetengah daripada mereka adalah vendor-vendor Celcom. Mereka semua telah berdoa supaya kontrak Azri Yahaya tak disambung semula. Kenapa boleh jadi macam ni??

Ini kerana Azri adalah seorang lelaki yang unik dan special hehehe. Kebanyakkan waktu, dia tunjuk imej alim pada orang ramai, tetapi apa yang tak diketahui oleh ramai orang ialah, Azri ni sentiasa mencari mangsa dan menekan pekerja wanita (terutamanya sales rep vendor) supaya tunduk pada permintaannya… jika tak, dia akan pastikan kehidupan mereka menjadi sengsara dan mereka tak akan dapat mencapai angka jualan mereka.

Bagi para wanita yang rela dalam terpaksa (paksa-rela), dia akan beri mereka kontrak jualan yang bertimbun. Tanyalah orang-orang di Oracle! Dia tak berhenti di situ je. Dia jugak pernah menjalinkan hubungan dengan isteri orang di dalam Celcom, betul-betul di bawah batang hidung M7!!

M7 ni memang clueless, hidup dalam kepompong mereka sendiri. Mereka tak sedar bahawa seluruh industri IT sedang bercakap tentang Azri Yahaya! Berdasarkan apa yang kita dah diberitahu oleh kakitangan IT Celcom dan juga beberapa vendor, semua sales rep wanita telah meminta untuk tak diberi tugasan menjaga Celcom, kerana takut dengan perangai buaya darat dan ancaman Azri.

Taktiknya mengayat wanita selalunya berkisar tentang betapa sukarnya dia menjalani hubungan jarak jauh dengan isterinya dan bagaimana dia kesepian dan perlukan teman untuk mengisi kesepiannya. Lama-lama, kata-kata ini bertukar jadi intimidasi jika wanita-wanita ini tidak mengikut kemahuannya, dan urusniaga jualan mereka akan ditolak.

Setelah menyiasat dengan lebih lanjut, rupa-rupanya Azri pernah ada sejarah yang sama di dalam syarikat-syarikat yang dia pernah bekerja sebelum Celcom seperti Maxis, IBM dan CSC. Tapi ini semua tak direkodkan kerana mangsa-mangsanya takut mendapat susah atau ancaman yang lagi hebat dari Azri.

Adakah ketua-ketua dalam M7 tahu cara-cara menguruskan Celcom? Orang yang melanjutkan kontrak si Azri ni namanya Ramanathan dan dia adalah salah seorang dari M7. Adakah dia telah melakukan pemeriksaan latarbelakang yang mendalam sebelum mengambil casanova bersiri seperti Azri? Atau adakah dia tahu tetapi sengaja mengabaikan fakta?

Bangunlah M7!!

Nevertheless, what is the solution for Celcom? We do not want to see Celcom becoming a ‘telco gila’ anytime soon. Their customer base is shrinking, profits are declining, competitors have bypassed them. The Board should be strong enough to purge the deadbeats and the deadwoods within its organisation.

Telcos imposing hidden charges on consumers to face action

Hurray! Now there is a respite to customers who feel they have been swindled by the telcos. For the contact details, people can contact MCMC here:

CONTACT

CONSUMER PROTECTION & COMPLAINTS BUREAU
Malaysia Communications & Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6, 63000 Cyberjaya Selangor Darul Ehsan, Malaysia

  • Complaint Hotline : 1800 – 188 – 030
  • Facsimile : 03 – 8688 1880
  • SMS :  SKMM ADUAN [Complaint Details] SMS to 15888
  • Whatsapp: 016 – 2206 262
  • Email: aduanskmm@cmc.gov.my
  • Website: http://www.skmm.gov.my

Telcos imposing hidden charges on consumers to face action

HULU TERENGGANU: The Malaysian Communications and Multimedia Commission (MCMC) will take action against any telecommunications company (telco) that imposes hidden charges for their services to consumers.

Deputy Communications and Multimedia Minister Jailani Johari said any consumer whose complaints to a telco go unanswered could report the matter to the MCMC.

“The MCMC has set up a special Consumer Complaints Bureau to handle this matter and if it is not resolved, the commission will take action against the relevant telco.

“But in this matter, the telco should review existing contracts…sometimes the print in the contracts is too small,” he said, adding that this resulted in many consumers not being bothered to read the terms and conditions but signing the contract anyway believing there was nothing important they should know.

http://www.freemalaysiatoday.com/category/nation/2017/03/19/telcos-imposing-hidden-charges-on-consumers-to-face-action/

 

Major shake up is imminent in Telekom Malaysia?

Received from the comment section a few days ago:

There will be a potential big movement in the telecoms market for the next few weeks. Major shake up is imminent. Telekom CEO is nearing the end of his contract and the jostling among the wannabes is getting frantic. The government is keen on bringing DS Shazalli to head TM, but there are a few smart alecks who are close friends to the Minister trying to outmaneuver and hijack the appointment. There are also people who are trying to position themselves to fill the many potential top management vacancies in TM when their own position are shaky and untenable. All are waiting for the right moment.

  1. One such fella is Razali Ismail from Celcom. He served as employee since 2007 and was the Head of Fraud & Facilities Service. In Celcom he is known as DS Shazalli’s pet, and known to be doing all the wrong things under the guise of having the protection by the latter.

  2. Also well known to be shouting at his staff and generally everyone else who tries to deter his ‘movement’, ie. trying to stop him from pursuing his pet projects. He also made a lot of fortune from the current Menara Celcom which is being constructed in PJ as we speak. So much so, there are a lot of design need to be ‘adjusted’ by the current management.

  3. He was investigated since last October 2016 for his wrong conduct. Axiata auditors even made a reference for his ‘tingkah laku’.

  4. He sought amnesty and pity from DS Shazalli for his wrong doings. Worse is, he has been spreading rumours that he is being protected by Shazalli on so many occasions, even to the point of commenting on the latter’s personal matters.

  5. It is sad that Shazalli had wrongly put his trust on this person.  Subsequently, even the new management of Celcom had terminated him due to his recent misconduct.

  6. As the result, Razali Ismail is now spreading rumours that he will be joining TM just because DS Shazalli has been nominated to the post of its CEO.

  7. Razali is known for his antics, on the outside he looks like a shy person but in reality he is A BULLY.

  8. Dear DS Shazalli, please don’t take or choose this type of candidate who can spoil your own reputation. There are many ‘Razalis’ out there gunning for your ‘dirty linen’ but choosing this Razali to be in your new turf will not going to help you in any bit.

  9. This Razali should have been reprimanded long time ago since his power trip days. It is hoped that DS Shazalli can see his true colours otherwise he will be sleeping with the devil.

 

Is this true about TM CEO will not be extended and Shazalli will be installed as the next TM head? Judging from his performance in Celcom for the past two decades, this could be a master stroke in terms of alleviating TM to the next level. As for this Razali Ismail person, well rotten apples should just stay rotten and tucked away for good.

Looks decent but looks might be deceiving

4th quarter results – win some, lose some

The end of results season in February uncovered an interesting trend for telecommunication (telco) players: different strategies gave way to different results.

Overall, the telco sector recorded a mixed bag of mixed fourth quarter of financial year 2016 (4QFY16) results, with Maxis Bhd (Maxis) emerging as the stronger player over its competitor Celcom Axiata Bhd (Celcom) and Digi.Com Bhd (Digi).

While Celcom’s parent company, Axiata Group Bhd (Axiata), ended the year with disappointing 4Q16 earnings, Affin Hwang Investment Bank Bhd (AffinHwang Capital) highlighted that Maxis held up pretty well operationally amidst shrinking sector revenue.

According to AffinHwang Capital, Maxis’ revenue market share – amongst the three celcos – ended at 39 per cent as at end 2016, the group’s second year of gain.

The growth in Maxis’ market share was, however, at the expense of Celcom and Digi’s shrinking revenue base.

“Combined revenue for the three celcos amounted to RM21.8 billion, down five per cent from 2015 and represents the third consecutive year of decline,” it said in its report earlier this week.

This can be largely attributed to non-listed fourth player, U Mobile Sdn Bhd (U Mobile), grabbing a recognisable chunk of market share.

Results round-up

Looking at the sector’s cellular subscriber base, AmInvestment Bank Bhd (AmInvestment Bank) said in a separate report that Digi remains the leading mobile subscriber.

“Since edging out Maxis with the largest mobile subscriber base in 2QFY16, Digi has retained the group’s pole position with 12.3 million users,” it said, adding that this translates to a market share of 34.8 per cent versus Maxis’ 33.7 per cent and Celcom’s 31.5 per cent.

“Its revenue has also grown to overtake Celcom by two per cent in 4QFY16; now the second largest after Maxis,” the research firm said.

Digi had in fact gained prepaid customers at Maxis and Celcom’s expense, it said.

Although mobile subscribers declined by 150,000 to 35.4 million in 4Q current year 2016 (4QCY16), Digi gained 50,000 subscribers in 4QCY16 while Maxis lost 120,000 and Celcom 80,000, largely in the prepaid segment which experienced a net attrition of 869,000 to 26.8 million.

Digi’s prepaid subscribers instead climbed 211,000, as both Maxis and Celcom removed inactive users from their database.

“This drove prepaid average revenue per user (ARPU) by RM0.67 per month quarter on quarter (q-o-q) to RM35.70 per month,” the research firm said.

“Amidst increasingly larger data quotas and improved features offered to customers, the postpaid segment rose at a faster pace by 201,000 q-o-q and 255,000 y-o-y to eight million while ARPU increased RM3 per month to RM88 per month.”

Prepping up on prepaid, postpaid

On the other hand, AllianceDBS Research Sdn Bhd (AllianceDBS Research) opined that Maxis was the better performer in the prepaid segment for 2016.

The research house explained that despite losing 574,000 subscribers, prepaid revenue did not fall much as Maxis managed to offset it with higher ARPU (from RM39 to RM42).

“DiGi defended its prepaid subscriber base well but it came at the expense of lower ARPU, which we think was also largely due to the weak migrant workers sub-segment.

“Celcom suffered a whopping 1.85 million subscriber loss while ARPU had remained stagnant,” the research house said.

As for the postpaid segment, AllianceDBS Research noted that Digi gained market share in the postpaid segment in 2016 albeit from a lower base, with a 10.6 per cent revenue growth versus flattish growth for peers.

This was mainly achieved through subscriber gains, which AllianceDBS Research believed was reflective of improving customers’ perception of Digi’s network quality from the group’s aggressive rollout of 4G LTE network.

“To our surprise, Maxis defended its premium subscribers of the postpaid market quite well in 2016 (ARPU of RM104 vs RM80 for DiGi and Celcom), despite the more aggressive and attractive pricing by peers,” the research house said.

Affin Hwang reckoned that the growth in the sector’s postpaid subscribers vis-à-vis the prepaid segment is being underpinned by growth in demand for data and hence better demand for packages that offer a larger data plan.

https://www.theborneopost.com/2017/03/12/mixed-bag-of-results-for-telcos/

 

Summary: Digi and Maxis are fighting it out to be the number one telco in Malaysia while Celcom performance is not that great compared to both market leaders. Oh dear, pity Celcom!

Possible Big Retrenchment in Celcom?!

Just heard this latest news from Celcom which happened about a month ago.

Thought things would have been calmer in Celcom, however we were informed today about another shocker, that they are planning to do a little bit of downsizing, where dozens of upper management staff will be laid off soon!

Somebody did a checking and it’s true, they have checked in Jobstreet several positions have already been advertised, some with the incumbent still working in the current position!

For example, the position of Chief Corporate Officer…

image1-10
image3-8

image2-8

Sedih tak?

The current Chief Corporate Officer is a lady known as Zuraidah. She also didn’t know her position was being advertised in Jobstreet. What a cheeky way to push people out, Celcom.

Must be some German culture being imported into this GLC.

She is not the only victim… it is confirmed that approximately 30 senior positions have also been posted. Why is this happening? Celcom is trapped in a sinkhole ever since they appointed the German as its CEO. It is incumbent upon the board and the Chairman to take the blame.

It is learned that the staff are not happy, especially after they had their last town hall meeting in December.

Rumours has it that Salleh Keruak was also not happy and shocked after the decision to retrench about 30+ senior staff was made known to him. The job postings in Jobstreet were immediately removed. People have said before that the appointment of Kuehner will not be good for Celcom and the introduction of his M7 gang into the foray will only spell disaster.

So what’s next?
Stay tune!
angry-maxis

Celcom, Maxis, Digi, etc cheating state governments?

Perak and Penang to dismantle thousands of telco towers

IPOH: The Perak government is to dismantle all illegally erected telecommunications towers and those for which the annual permits have not been paid.

Menteri Besar Zambry Abdul Kadir said today there were more than 2,800 such towers belonging to various telcos in the state.

“So far, we have only 1,400 legal telecommunications towers; the number of illegal towers is more than double that,” he told reporters after opening a telco infrastructure development workshop and seminar here.

Zambry said the reluctance of the telcos to pay the annual RM2,000 permit for every tower cost the state government RM20 million in revenue.

“All the states are imposing the same rule on permits but in Perak the telcos have cited all kinds of reasons, including operational costs, to refrain from paying up,” he said.

GEORGE TOWN: Penang has taken down “dozens” of illegal telco towers. State Local Government Committee chairman Chow Kon Yeow said this when commenting on a report that Perak had demolished 300 illegal towers.

Perak Menteri Besar Zambry Abdul Kadir had said there were more than 2,800 illegally built towers belonging to various telcos in the state. He said each tower must pay permit fees of RM2,000 a year, meaning the state was losing RM20 million in revenue every year.

Chow said out of the 930 telco towers in Penang, 137 had been found to be illegally built.

He said the owners of the illegal towers had been served 30-day notices, ordering them to dismantle their towers.

Chow said several dozen towers were removed upon requests by non-governmental organisations and residents.

“Before 2008, most telco structures in the state were illegal. They were not paying any sort of fees.

“When we took over the government, we conducted a legalisation exercise to ensure all were legal.

“The errant telco providers or owners of towers were dealt with swiftly. We have taken down dozens of telco towers for building illegal structures. Some owners have not paid up. They are operating against state guidelines for telco towers, which came into effect on Nov 20, 2009,” he told FMT.

What can we assume here? Telco companies in Malaysia are just snakes who would suck up their consumers dry and at the same time circumvent state laws by not paying their dues.

How many times have they disconnected your mobile line when you are late one day in paying your bills? Well, some of these telcos are several years late in paying their own bills!

Profiteering from your poor customers is one thing, but profiteering and cheating state governments is another whole new level.

http://www.freemalaysiatoday.com/category/nation/2017/01/23/perak-to-dismantle-2800-telco-towers/

http://www.freemalaysiatoday.com/category/nation/2017/01/25/nearly-150-illegal-telco-towers-in-penang-demolished/