Hacking in Celcom – customers’ information in danger

Hello semua! To all muslim brothers and sisters, selamat berpuasa!

It’s been a while since we wrote in this blog. A lot of things have happened at our favorite Telco during that time and we thought we keep all our loyal followers informed of the developments. Which favorite Telco?? Celcom lah!!

Ada banyak updates yang kita dapat setakat ni, but this week we shall only talk about one first. Below is one of the updates we got from the people who are working there..

Apparently ever since Celcom Chairman, TS Jamaluddin appointed his favorite retired German, Michael Kuehner to replace DS Shazali as the CEO of Celcom, things have just gotten worse day by day. As all agreed, the current CEO of Celcom is a very egoistic and pretentious human being, and is slowly running down the company to the ground. “Keep it simple”, transparency etc. are his buzz words. But that’s all they are. Buzz words!! A man lacking in sincerity to his employees is now taking the next steps – cheat and lie to the Celcom’s customers.

You must be wondering what we are talking about.. right? Well sebenarnya, about a month or so ago, Celcom’s customer database became a victim of a cyber attack. The entire database was hacked by multiple parties and millions of customer data was stolen!! Name, address, IC number, credit card number and many other information are now in the hands of someone who can use it to steal anything they want using these information. Gila kan?

Chairman Celcom Tan Sri Jamaluddin

But what does Kuehner and Tan Sri Jamaluddin do when this was discovered? They lied and hid the truth from the millions of Celcom subscribers… who are now in jeopardy. This was a conscious decision by both of them in the hope that no one discovers the truth!! What kind of leaders are these guys??? They all willing to put millions of their subscribers at risk just to protect their asses.

The responsible thing to do would have been to inform the subscribers immediately so that the people can take preventive actions to protect themselves. Where is the transparency that both these 2 guys talk about to their employees? Kalau tak boleh jadi honest, macamana employees nak look up to them? Is this the mat salleh philosophy where they think Malaysians are stupid? Why does Jamaluddin surround himself with these useless mat sallehs, pay them millions, so that they can just carry his bag and whisper everyday that he is a great man? Is his ego so big that he is even willing to ignore the security and safety of his customers?? Why is Khazanah who has responsibility to the Malaysian people allowing this happen? Shocking!!

With these behaviors, no wonder Azri Yahaya, the womanizing CIO, is still walking around proudly. Birds of a kind will always flock together.

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Telcos imposing hidden charges on consumers to face action

Hurray! Now there is a respite to customers who feel they have been swindled by the telcos. For the contact details, people can contact MCMC here:

CONTACT

CONSUMER PROTECTION & COMPLAINTS BUREAU
Malaysia Communications & Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6, 63000 Cyberjaya Selangor Darul Ehsan, Malaysia

  • Complaint Hotline : 1800 – 188 – 030
  • Facsimile : 03 – 8688 1880
  • SMS :  SKMM ADUAN [Complaint Details] SMS to 15888
  • Whatsapp: 016 – 2206 262
  • Email: aduanskmm@cmc.gov.my
  • Website: http://www.skmm.gov.my

Telcos imposing hidden charges on consumers to face action

HULU TERENGGANU: The Malaysian Communications and Multimedia Commission (MCMC) will take action against any telecommunications company (telco) that imposes hidden charges for their services to consumers.

Deputy Communications and Multimedia Minister Jailani Johari said any consumer whose complaints to a telco go unanswered could report the matter to the MCMC.

“The MCMC has set up a special Consumer Complaints Bureau to handle this matter and if it is not resolved, the commission will take action against the relevant telco.

“But in this matter, the telco should review existing contracts…sometimes the print in the contracts is too small,” he said, adding that this resulted in many consumers not being bothered to read the terms and conditions but signing the contract anyway believing there was nothing important they should know.

http://www.freemalaysiatoday.com/category/nation/2017/03/19/telcos-imposing-hidden-charges-on-consumers-to-face-action/

 

Lessons to be learned from the Digi episode

digi_for_maryline-03

Last Friday, an irate telco customer threw eggs at his telco service provider – Digi. Perhaps this could be a warning to all telcos, that customers are no longer afraid to take matters into their own hands. They will not shy away in recording their grievances and upload them in the social media.

Tough times ahead for customer service departments across the industry. You guys better buck up and be on your toes. We are watching.

Here was the news:

We all had our moments when we make a complaint to a company and all our efforts get drained to the sewage port. So, how do you get these big companies to actually hear you out?

Do what Mohd Al Iman Zakaria did! He threw eggs at Digi’s HQ in Subang!

Not that we are encouraging such act, cause it may seem a little uncivilised but hey at least it get’s the job done, right?

Probably because they refused to listen to his previous complaints, Iman decided to do was most people won’t, throwing eggs at the source of the problem like they were hand grenades.

The whole incident was even recorded and posted by the man himself. In the short clip, you can hear him shouting out loud while throwing a few eggs and at the same time scaring off some of Digi’s customers that were at the site.

Do read it more at: https://thecoverage.my/news/furious-digi-customer-throws-egg-bombs-subang-hq/

Happy new year to Digi! How inspiring…