Telcos imposing hidden charges on consumers to face action

Hurray! Now there is a respite to customers who feel they have been swindled by the telcos. For the contact details, people can contact MCMC here:

CONTACT

CONSUMER PROTECTION & COMPLAINTS BUREAU
Malaysia Communications & Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6, 63000 Cyberjaya Selangor Darul Ehsan, Malaysia

  • Complaint Hotline : 1800 – 188 – 030
  • Facsimile : 03 – 8688 1880
  • SMS :  SKMM ADUAN [Complaint Details] SMS to 15888
  • Whatsapp: 016 – 2206 262
  • Email: aduanskmm@cmc.gov.my
  • Website: http://www.skmm.gov.my

Telcos imposing hidden charges on consumers to face action

HULU TERENGGANU: The Malaysian Communications and Multimedia Commission (MCMC) will take action against any telecommunications company (telco) that imposes hidden charges for their services to consumers.

Deputy Communications and Multimedia Minister Jailani Johari said any consumer whose complaints to a telco go unanswered could report the matter to the MCMC.

“The MCMC has set up a special Consumer Complaints Bureau to handle this matter and if it is not resolved, the commission will take action against the relevant telco.

“But in this matter, the telco should review existing contracts…sometimes the print in the contracts is too small,” he said, adding that this resulted in many consumers not being bothered to read the terms and conditions but signing the contract anyway believing there was nothing important they should know.

http://www.freemalaysiatoday.com/category/nation/2017/03/19/telcos-imposing-hidden-charges-on-consumers-to-face-action/

 

Lessons to be learned from the Digi episode

digi_for_maryline-03

Last Friday, an irate telco customer threw eggs at his telco service provider – Digi. Perhaps this could be a warning to all telcos, that customers are no longer afraid to take matters into their own hands. They will not shy away in recording their grievances and upload them in the social media.

Tough times ahead for customer service departments across the industry. You guys better buck up and be on your toes. We are watching.

Here was the news:

We all had our moments when we make a complaint to a company and all our efforts get drained to the sewage port. So, how do you get these big companies to actually hear you out?

Do what Mohd Al Iman Zakaria did! He threw eggs at Digi’s HQ in Subang!

Not that we are encouraging such act, cause it may seem a little uncivilised but hey at least it get’s the job done, right?

Probably because they refused to listen to his previous complaints, Iman decided to do was most people won’t, throwing eggs at the source of the problem like they were hand grenades.

The whole incident was even recorded and posted by the man himself. In the short clip, you can hear him shouting out loud while throwing a few eggs and at the same time scaring off some of Digi’s customers that were at the site.

Do read it more at: https://thecoverage.my/news/furious-digi-customer-throws-egg-bombs-subang-hq/

Happy new year to Digi! How inspiring…